Refund policy

Refund Policy
1. Overview
We want you to love your purchase at [NORM]. We're committed to your complete satisfaction with every order.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days at [normshoppings@gmail.com] with photos. We'll offer a free replacement, full refund, or partial discount — no return required.
3. Change of Mind & Returns
Request a return within 7 days of delivery.
Item must be unused, in original packaging.
Customer pays return shipping (non-refundable).
A 15% restocking fee applies to all refunds.
For orders shipped outside of Canada and the US, please contact us before initiating a return, as return shipping arrangements may vary by region.
4. High-Value Items (CA$300+)
For items CA$300 or more, contact us first at [normshoppings@gmail.com] before returning.